POS & Inventory Control Systems

Booklog Employment

Booklog has current openings for telephone technical support to provide outstanding customer support for Booklog software. We’re looking for motivated self-starters to be part of our committed team. Located in Chicago; this is not a telecommuting position.

 

Minimum Qualifications
At least 2 years experience in technical support, preferably phone support

  • Experience with Microsoft Windows operating systems
  • Familiarity with databases and computer network systems
  • Experience with use of peripheral devices
  • Ability to troubleshoot software problems and offer solutions by phone
  • Good problem solving skills with attention to detail
  • Strong verbal, written, interpersonal, and organizational skills
  • Ability to work both independently and in team environment
  • Ability to multi-task effectively
  • Reliable and highly motivated, with a positive attitude
  • High standard of customer service

Preferred Qualifications

  • Experience with Sybase SQL Server applications and databases
  • Retail experience
  • Customer Service experience
  • Previous experience testing software
  • Previous experience training customers on software usage 
  • Ability to travel to customer locations within the US to train and install software is a plus

Benefits

  • Casual environment with a great group of people who love what they do
  • Chance to learn all levels of technical support and build your technical skills quickly beyond typical 1st level triage support
  • 100% paid health insurance
  • Generous 401K options

 

Please send resume with salary requirements to info@booklog.com. Your resume will not be considered without salary requirements.