Booklog has current openings for telephone technical support to provide outstanding customer support for Booklog software. We’re looking for motivated self-starters to be part of our committed team. Located in Chicago; this is not a telecommuting position.
Minimum Qualifications
At least 2 years experience in technical support, preferably phone support
- Experience with Microsoft Windows operating systems
- Familiarity with databases and computer network systems
- Experience with use of peripheral devices
- Ability to troubleshoot software problems and offer solutions by phone
- Good problem solving skills with attention to detail
- Strong verbal, written, interpersonal, and organizational skills
- Ability to work both independently and in team environment
- Ability to multi-task effectively
- Reliable and highly motivated, with a positive attitude
- High standard of customer service
Preferred Qualifications
- Experience with Sybase SQL Server applications and databases
- Retail experience
- Customer Service experience
- Previous experience testing software
- Previous experience training customers on software usage
- Ability to travel to customer locations within the US to train and install software is a plus
Benefits
- Casual environment with a great group of people who love what they do
- Chance to learn all levels of technical support and build your technical skills quickly beyond typical 1st level triage support
- 100% paid health insurance
- Generous 401K options
Please send resume with salary requirements to info@booklog.com. Your resume will not be considered without salary requirements.